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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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tim doak

March 5, 2026

5  out of  5
rating by tim doak
"Thank you Bryan at State Farm for helping me get a lower insurance I really appreciate it."
We responded:
"We appreciate your business and love saving customer's money on their insurance. Price is one of the most important things with insurance and State Farm knows this with super competitive rates while you also get local service at our Minerva and Massillon Locations. Also thank you for taking time to review one of our agent's, Bryan. IF we can do anything else, please let us know. "
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JON GRAM

March 5, 2026

5  out of  5
rating by JON GRAM
"Great Value and Service. Highly Recommend"
We responded:
"thank you for taking the time to give our office a review. We appreciate your business. "
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Ashley DePalmo

February 28, 2026

5  out of  5
rating by Ashley DePalmo
"I’ve been with State Farm for several years and have been very much pleased with their services! The insurance rates have been reasonable and that’s even with me doing my research and comparing across other providers. They’ve always been the best choice! And if services for coverage are needed due to a claim/accident the process is very simple and there’s always someone to help you along the way."
We responded:
"Thank you Ashley for taking time to give us this review. State Farm is the largest insurance company in Ohio because of both our competitive rates and our local service. Being mutally owned, and not a stock company, means that you are the primary focus with rates and broad coverages. We just had a 10% rate decrease in Ohio that is helping us grow and retain great clients like yourself. the rate decrease is on top of a dividend check going out to al our customers who had auto insurance in 2025. Expect a check back that will be on average of $100 per auto insured with state Farm. Thank you for your business and we hope this finds you well. "
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Myra Sikon

February 16, 2026

5  out of  5
rating by Myra Sikon
"Always pleasant to speak with and Always have great service with them"
We responded:
"Thank you Myra for trusting us at the #1 insurance company for Alliance, Ohio with the best rates and local service in Minerva. We appreciate your business all these years and State Farm automatically gives you tenure discounts and accident-free discounts to continue to make your insurance cheaper. If we can add any other types of insurance like homeowners, life insurance for your family, or extra liability coverages for lawsuits, you would get more discounts for these as well. Please let us know what else we can do and hope this finds you well. "
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Krista Ashenfelder

February 12, 2026

5  out of  5
rating by Krista Ashenfelder
"Excellent service! I would highly recommend."
We responded:
"Thank you Krista for the review and 5 star service at our Minerva State Farm office. We would love more clients like yourself and please don't keep us a secret. If we can help with anything else, please reach out to our local office. "
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Lee Cao

February 9, 2026

5  out of  5
rating by Lee Cao
"Thank you so much for your help with my auto insurance. I appreciate your professionalism and the clear way you explained everything. It's a relief to know I have such reliable coverage and an agent I can trust. Best regards,"
We responded:
"Thank you Lee for recognizing how hard we not only try to provide the best price, but also make sure our clients are properly covered. Unlike most insurance companies that just provide a quote, we take time to make sure your assett's are protected through proper liabilty coverage, deductibles are based on what you can afford and extra options are discussed like life insurance, replacement of income if hurt or sick and road side and rental car coverage. Dont' hesitate to reach out if you need anything else. We appreciate your business and the longer you are with State Farm and accident free, you will automatically earn tenure and accident free discounts to lower the price over time. We hope this finds you well and thank you again for the review. "
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Julie Roberts

February 3, 2026

5  out of  5
rating by Julie Roberts
"Friendly staff and very helpful! Highly recommend!!"
We responded:
"Thank you, Julie, for the kind words. We appreciate your business. "
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Phil Davison

February 1, 2026

5  out of  5
rating by Phil Davison
"State Farm Insurance in Minerva, Ohio is a great place to address all your insurance needs! Agent Robert Garner and his entire staff, which includes Deb, Kim, and Brian, are all knowledgeable, helpful and friendly. Whether the issue is about an existing policy or long term planning, State Farm Insurance is the place to go for all your insurance needs!"
We responded:
"Thank you Phil for the amazing review. We love it when we are the customers #1 choice in price, but also #1 service through the amazing team you mentioned. If we can help with anything else, please don't hesitate to reach out or stop by our Minerva office anytime. "
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Darla Contrucci

January 26, 2026

5  out of  5
rating by Darla Contrucci
"Professional great service and detail"
We responded:
"Thank you Darla for the review and feedback. We appreciate your business and trust and hope this finds you well. "
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Clarence Stephens

January 23, 2026

5  out of  5
rating by Clarence Stephens
"Simply outstanding customer service"
We responded:
"Thank you Clarence and an outstanding review. We appreciate your business and your trust in our local Minerva office and hope this finds you well. "
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Brittany Zollars

January 16, 2026

5  out of  5
rating by Brittany Zollars
"Worked with Bryan, knows a lot gave me good advice and saved me a lot by switching with better coverage!"
We responded:
"Thankyou for the review with one of our senior agents, Bryan. WE appreciate your business and trust in our Minerva office and hope this finds you well. "
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Anthony Germano

January 15, 2026

5  out of  5
rating by Anthony Germano
"this office is very caring, and helpful. they will be there every step of the way."
We responded:
"Thank you for taking the time to give my office a review. We appreciate your business. "
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Julie Wheeler

January 15, 2026

5  out of  5
rating by Julie Wheeler
"Great communications and very helpful!"
We responded:
"Thank you Julie for the positive feedback and leaving us a review. We appreciate your business and hope this finds you well. "
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Darla Harsh

January 9, 2026

5  out of  5
rating by Darla Harsh
"Was a lot lower price I’m saving money makes me happy on home and auto"
We responded:
"Thank you Darla. We appreciate your business and please tell your friends. We would love to have more clients like yourself"
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C MAC

January 9, 2026

5  out of  5
rating by C MAC
"Went in to check homeowners and ended up switching over some of my vehicles too. Quick and easy."
We responded:
"Thank you for the review and your business. Please don't keep us a secret as we would love to have more clients like yourself. "
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Christie Sebrell

January 8, 2026

5  out of  5
rating by Christie Sebrell
"Wonderful staff, Sloane was great to work with."
We responded:
"Thankyou for the kind review. We appreciate your business and would love more people like yourself. please don't keep us a secret. "
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Ashley Strater

December 30, 2025

5  out of  5
rating by Ashley Strater
"I had an excellent experience with the office throughout the entire process of switching my home insurance to State Farm. They were professional, responsive, and able to secure a significantly better rate than my previous insurer."
We responded:
"Thank you Ashley for allowing us to help you and earn your business. We appreciate you as a client and hope this finds you well. "
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Jack Fraschieri

December 23, 2025

5  out of  5
rating by Jack Fraschieri
"Always helpful and willing to answer any questions."
We responded:
"Thank you for taking the time to give our office a review. We appreciate your business. "
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James Ward

December 23, 2025

5  out of  5
rating by James Ward
"Everyone I've dealt with was very nice and professional."
We responded:
"Thank you James for taking the time to give us a review. We appreciate your business and hope this finds you well. "
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Crystal Arnold

December 19, 2025

5  out of  5
rating by Crystal Arnold
"Helped me find the lowest offer. And the lady was really nice."
We responded:
"Thank you Crystal for taking time to give our office a gold star review. We appreciate your business and hope this finds you well. "
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Sherry Reed

December 11, 2025

5  out of  5
rating by Sherry Reed
"Very satisfied"
We responded:
"Thank you Sherry for the kind words and taking time to give our office a review. We appreciate your business and hope this finds you well. "
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Tammy Miller

November 20, 2025

5  out of  5
rating by Tammy Miller
"The agent was able to answer every question we had and after 20 years with Allstate we were able to seamlessly switch for better coverage and at half the cost!"
We responded:
"Thank you Tammy for alowing us the chance to earn your business. We appreciate your time in giving us a review and hope this finds you well. "
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Meredith Glover

November 20, 2025

5  out of  5
rating by Meredith Glover
"Sloane is an excellent agent to work with at State Farm. Very impressive."
We responded:
"Thank you Meredith for taking time to give Sloane a review. We appreciate the chance to earn your auto insurance. If we can help with anything else like renters, life or disability to protect your assetts and future, we are there to help. Thank you again and hope this finds you well. "
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S R

November 18, 2025

5  out of  5
rating by S R
"Super easy to work with. Kim is always very helpful anytime I have questions or need to make payments."
We responded:
"Thank you for taking time to give us a review. We appreciate your business and hope this finds you well. "
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ROBERT BLYER

November 13, 2025

5  out of  5
rating by ROBERT BLYER
"Very helpful and knowledgeable representatives who work in the best interests of their customers!"
We responded:
"thank you for taking the time to give our Minerva office a review. We appreciate the chance to earn your business and hope this finds you well. "