Skip to content

Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Leave us a review

Get a quote today

What our customers say about us...

Profile photo of Amy Phillips

Amy Phillips

October 19, 2026

5 out of 5 rating by Amy Phillips
"Kim is always such a beautiful soul to handle our needs!!"
We responded:
"Thank you Amy for allowing us to insure your cars and belongings with State Farm. We appreciate your business and our local Minerva office will help you with anything you may need. "
Profile photo of CHERYL ANN

CHERYL ANN

October 15, 2026

5 out of 5 rating by CHERYL ANN
"Never a problem friendly staff. Good prices. Glad I have them."
We responded:
"Hi Cheryl! Thank you so much for the 5-star review! If you are searching for an insurance agent who delivers exceptional customer service and highly competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

We are absolutely thrilled to hear that you've never had a problem and that you appreciate our friendly staff and good prices! Our growing team of five dedicated professionals works hard every single day to ensure your protection plans are smooth, affordable, and completely stress-free. Whether local drivers need a fast car insurance quote or families want to bundle auto and home insurance, we specialize in maximizing your multi-policy bundle discounts. From reliable homeowners policies and affordable renters insurance to critical life insurance protection, we always provide comprehensive New Client Packets to give you absolute clarity.

We are so glad to have you in our local agency family. Thank you for your amazing support and for choosing us as your trusted local insurance agent!"
Profile photo of joseph Meadows

joseph Meadows

October 9, 2026

5 out of 5 rating by joseph Meadows
"State Farm has always been there for me. Their prices are fair and they stand behind their policies. Their choice of roadside assistance is fantastic."
We responded:
"Hi Joseph! Thank you so much for the 5-star review and for sharing your experience! We are incredibly proud that State Farm has always been there for you with fair prices and dependable protection. Our local Minerva State Farm agency loves serving our neighbors in Minerva, Alliance, Carrollton, and right down the road in Sebring! Providing top-tier customer service on your auto insurance, renters insurance, and life insurance policies is our top priority. We are thrilled to hear you love our fantastic roadside assistance program as well. Thank you for your amazing loyalty and for choosing us as your preferred local insurance agent!"
Profile photo of Juanna Gallow

Juanna Gallow

October 8, 2026

5 out of 5 rating by Juanna Gallow
"Always great service and will help to get your rates lower! Highly recommend!"
We responded:
"Thank you for recognizing our great low rates in addition to the best service with auto insurance, home insurance and rental property insurance. Even though we are located in Minerva, we are licensed for all of Ohio including Amsterdam, Ohio where many of our great clients reside like yourself. Let us know if we can help with anything else and appreciate your tenured business. "
Profile photo of Dena Barnett

Dena Barnett

October 8, 2026

5 out of 5 rating by Dena Barnett
"great staff very friendly and saved us money even when adding our 18 year old grandson to the policy."
We responded:
"Hi Dena! Thank you so much for the 5-star review! If you are searching for an insurance agent who delivers unmatched savings, exceptional customer service, and highly competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

We are absolutely thrilled to hear that our friendly staff made it so quick and easy to save your family money, even when adding your 18-year-old grandson to the policy! Adding teen drivers can often cause premiums to skyrocket with other carriers, but our growing team of five dedicated professionals excels at keeping rates affordable through our maximum multi-policy bundle discounts.
We take great pride in maintaining an under 24-hour quote wait time and ensuring our office is very easy to reach whenever you need to adjust your coverage. Whether we are securing your household with reliable home insurance, property insurance, and liability insurance, optimizing your vehicle insurance, or protecting your family's future with essential life insurance, term life insurance, and accident insurance, we always provide comprehensive New Client Packets to give you absolute clarity.

Thank you for your wonderful feedback from right down the road in Mechanicstown, and for choosing us as your trusted local insurance agent!"
Profile photo of Dawn Randal

Dawn Randal

October 1, 2026

5 out of 5 rating by Dawn Randal
"Long time customer. Very professional and helpful. Reasonable premiums. Great insurance!"
We responded:
"Hi Dawn! Thank you so much for the 5-star review! If you are searching for an insurance agent who delivers lifetime reliability, exceptional customer service, and highly competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

We are incredibly honored to have you as a valued, long-time customer! Your praise regarding our very professional and helpful staff, alongside our reasonable premiums and great insurance products, is the ultimate testament to the dedicated care Robert and our growing team of five professionals strive to deliver every single day. Whether we are managing your auto insurance, protecting your property with reliable homeowners insurance, or maximizing your budget through maximum multi-policy bundle discounts, we are committed to providing absolute value. To ensure all your coverage gaps remain closed with complete clarity, we always provide our families with comprehensive New Client Packets and custom protection updates.

Thank you for your amazing long-term loyalty and for choosing us as your trusted local insurance agent!"
Profile photo of Joseph plott

Joseph plott

September 29, 2026

5 out of 5 rating by Joseph plott
"Good personal service."
We responded:
"Thank you for taking time to give us a review. We appreciate your business. "
Profile photo of Sierrah Truex

Sierrah Truex

September 29, 2026

5 out of 5 rating by Sierrah Truex
"I’ve had a great experience so far. Brian from State Farm and everyone else I’ve dealt with have been friendly, professional, and genuinely helpful. He took the time to answer my questions, explain my options clearly, and make the whole process feel easy and stress-free. I would definitely recommend them to anyone looking for an insurance company they can trust!"
We responded:
""Hi Sierrah! Thank you so much for the 5-star review and the fantastic shoutout for Brian! If you are searching for an insurance agent who delivers honest advice, top-tier customer service, and highly competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

We are absolutely thrilled to hear you've had a great experience so far and that Brian and everyone else on our team have been friendly, professional, and genuinely helpful! Taking the time to answer all your coverage questions, explain your protection options clearly, and make the whole process of switching insurance easy and stress-free is exactly what our growing team of five dedicated professionals handles every single day. Whether local drivers need a fast car insurance quote or families want to bundle auto and home insurance, we specialize in maximizing your multi-policy bundle discounts. We always provide our families with comprehensive New Client Packets to give you absolute clarity and extra value.

Thank you for your high recommendation, for trusting us with your protection, and for choosing us as your trusted local insurance agent!"
Profile photo of Jimi Fisher

Jimi Fisher

September 24, 2026

5 out of 5 rating by Jimi Fisher
"Deb saved me $35 a month! Thank you!"
We responded:
"Thank you for taking the time to give our office a review. We love to save people money on their insurance and appreciate your business. "
Profile photo of Bob Dillow

Bob Dillow

September 24, 2026

5 out of 5 rating by Bob Dillow
"Very good insurance"
We responded:
"Hi Bob! Thank you so much for the 5-star review! If you are searching for an insurance agent who delivers consistent reliability, exceptional customer service, and competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

We are incredibly honored to celebrate your 2 years of loyalty with our office! Retaining your policyholder trust over the last two years is a fantastic testament to the dedicated care Robert and our growing team of five professionals strive to deliver every single day. We love serving our wonderful neighbors right down the road in your home community of Magnolia! Whether we are managing your auto insurance, protecting your property with reliable homeowners insurance, or maximizing your budget through maximum multi-policy bundle discounts, we are committed to providing absolute value. To ensure all your coverage gaps remain closed with complete clarity, we are always here to provide comprehensive New Client Packets and custom protection updates.

Thank you for your amazing 2-year partnership and for choosing us as your trusted local insurance agent!"
Profile photo of Brock Wickersham

Brock Wickersham

September 18, 2026

5 out of 5 rating by Brock Wickersham
"Sloane was great at getting our family the best price on insurance I couldn't be happier with my experience with this insurance company. From the very beginning, Sloane has been professional, friendly, and extremely helpful. She took the time to explain my coverage, answer all my questions, and make sure I felt confident in my decision.
The customer service has been outstanding, and I truly appreciate how easy and stress-free the entire process has been. It's refreshing to work with a company that genuinely cares about its customers."
We responded:
"Hi Brock! Thank you so much for the 5-star review and the incredible shoutout for Sloane! If you are searching for an insurance agent who prioritizes deep honesty, outstanding customer service, and highly competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

We are absolutely thrilled that Sloane did such a fantastic job getting your family the best price on insurance! Sloane takes immense pride in being professional, friendly, and extremely helpful from the very beginning. Taking the time to clearly explain coverage, answer all your questions, and ensure you feel completely confident in your protection plan is exactly what our growing team of five dedicated professionals strives for. Making the entire process of switching insurance simple, easy, and stress-free is our top priority, and we always provide comprehensive New Client Packets to add extra value.

Thank you for your wonderful feedback and for choosing Sloane and our team as your trusted local insurance agent!"
Profile photo of Brittaney Wilson

Brittaney Wilson

September 17, 2026

5 out of 5 rating by Brittaney Wilson
"I have recently purchased a brand new vehicle and was given an outrageous rate with the current insurance company I was with. My in laws were getting me set up with Triple A and that sent out my information to other insurance carriers about obtaining quotes for insurance coverage. I got a quote from Sloane via email and it was much cheaper than what I was getting for 1 vehicle with my current company. I reached out to her after seeing two other quotes from other companies that were a lot higher. She was very helpful and informative, because I know nothing about the difference between collision and comprehensive coverage. She explained everything in detail. I was pleased with the price I received for my daughter and myself and how personable and professional she was. I am happy to be apart of the State Farm family"
We responded:
"Hi Brittany! Thank you so much for the 5-star review and the incredible shoutout for Sloane! If you are searching for an insurance agent who prioritizes exceptional customer service and highly competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

We are absolutely thrilled that Sloane was able to help you navigate your new vehicle insurance purchase and beat those outrageous competitor rates! It is very common for other insurance carriers to send back inflated prices for single-vehicle coverage. Sloane did a fantastic job delivering a much cheaper quote via email and breaking down your multi-policy bundle discounts. Taking the time to be personable, professional, and informative—explaining the detailed differences between collision coverage and comprehensive coverage—is exactly what our growing team of five dedicated professionals handles every single day. We want to ensure you receive absolute clarity, extra value, and our custom New Client Packets.

Thank you for choosing Sloane and our team as your trusted local insurance agent, and welcome to our State Farm family!""
Profile photo of Becca Lloyd

Becca Lloyd

September 16, 2026

5 out of 5 rating by Becca Lloyd
"The staff if great to work with. They are polite and courteous and friendly. I highly recommend them."
We responded:
"Hi Becca! Thank you so much for the 5-star review! If you are searching for an insurance agent who provides exceptional customer service and highly competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

Our growing team of five dedicated professionals is absolutely thrilled to hear that our staff is great to work with, polite, courteous, and friendly! Going out of our way to deliver a seamless, stress-free experience when switching insurance is our top priority. Whether local drivers need a fast car insurance quote or families want to bundle auto and home insurance, we specialize in maximizing your multi-policy bundle discounts. From reliable homeowners policies and affordable renters insurance to critical life insurance protection, we always provide comprehensive New Client Packets to give you absolute clarity and extra value.

Thank you for your high recommendation and for choosing us as your trusted local insurance agent"
Profile photo of Tina Mitchell

Tina Mitchell

September 15, 2026

5 out of 5 rating by Tina Mitchell
"I like coming into the buisness and everyone is smiling and greets you and is always helping you with whatever u need. I appreciate it and sometimes life throws us curve balls but I know I can call anytime with my questions. Ty"
We responded:
"Hi Tina! Thank you so much for updating your 5-star review and for highlighting the welcoming environment at our office! If you are searching for an insurance agent who provides reliable customer service and competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

Hearing that you love coming into our business and that our growing team of five dedicated professionals always greets you with a smile means the world to us! We completely understand that life throws us curve balls, which is why we guarantee that a real, local person is always here to help whenever you call or walk through our doors. Whether we are helping you navigate a sudden home or car insurance claim, updating an auto insurance quote, or maximizing your budget with multi-policy bundle discounts, our goal is to answer every coverage question with absolute clarity.

Thank you for your incredible long-term loyalty to our agency and for choosing us as your trusted local insurance agent!"
Profile photo of Paula S Rogers

Paula S Rogers

September 15, 2026

5 out of 5 rating by Paula S Rogers
"After my husband died the insurance company I was with upped my premium by a lot. State farm gave me a way better deal with better benefits"
We responded:
"Hi Paula! Thank you so much for the 5-star review! If you are searching for an insurance agent who delivers compassionate guidance, reliable customer service, and competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

We are so incredibly honored to help support you during this time and provide a way better deal with much better benefits for your household protection plans. It is very common for other carriers to unexpectedly raise premiums, and our growing team of five dedicated professionals makes it our absolute priority to deliver a simple, stress-free experience when switching insurance. Whether local drivers need a fast car insurance quote or families want to bundle auto and home insurance, we specialize in maximizing your multi-policy bundle discounts. From reliable homeowners policies and affordable renters insurance to essential life insurance protection, we always provide comprehensive New Client Packets to give you absolute clarity and extra value.

Thank you for your amazing support and for choosing us as your trusted local insurance agent!"
Profile photo of TERRY KENNEDY

TERRY KENNEDY

September 15, 2026

5 out of 5 rating by TERRY KENNEDY
"I called them because my insurance rates were out of control. They literally provided me with top tier coverage for half of what I had been paying. This is not a paid testimony. I’m just a working man that still can’t believe what they offered."
We responded:
"Hi Terry! Thank you so much for the 5-star review! If you are searching for an insurance agent who delivers honest advice, top-tier customer service, and highly competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark, Carroll, and Columbiana Counties.

We are absolutely thrilled that we could help a hard-working man cut his bill in half while delivering far superior protection! With premium rate hikes hitting families everywhere, it is incredibly common to feel like your rates are completely out of control with other insurance carriers. Our growing team of five dedicated professionals makes it our mission to look past generic transactions, dismantle hidden competitor fees, and maximize your multi-policy bundle discounts. Whether you need an affordable car insurance quote, comprehensive homeowners insurance, or want to grab one of our value-packed New Client Packets, we are committed to keeping your hard-earned money in your pocket.

Thank you for your powerful, genuine testimony and for choosing us as your trusted local insurance agent!"
Profile photo of Julie Conrad

Julie Conrad

September 11, 2026

5 out of 5 rating by Julie Conrad
"Every experience, through many years with State Farm, has been very positive."
We responded:
"Hi Julie! Thank you so much for the 5-star review! If you are searching for an insurance agent who prioritizes lifetime reliability, exceptional customer service, and competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

We are incredibly honored to hear that every single experience you have had through many years with State Farm has been very positive! Maintaining your continuous policyholder trust over the years is the ultimate testament to the dedicated care Robert and our growing team of five professionals strive to deliver every single day. Whether we are managing long-term auto and home insurance policies, maximizing your multi-policy bundle discounts, or providing clear answers on life insurance protection, our office is built on establishing lasting relationships. We always provide our families with comprehensive New Client Packets to ensure absolute value and clarity.

Thank you for your wonderful long-term loyalty and for choosing us as your trusted local insurance agent!"
Profile photo of Edwin Ramsey

Edwin Ramsey

September 10, 2026

5 out of 5 rating by Edwin Ramsey
"Great communication and Friendly"
We responded:
"Hi Edwin! Thank you so much for the 5-star review! If you are searching for an insurance agent who prioritizes exceptional customer service and highly competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

Our growing team of five dedicated professionals works hard to make the process of switching insurance quick, simple, and stress-free. Whether local drivers need a fast car insurance quote or families want to bundle auto and home insurance, we specialize in maximizing your multi-policy bundle discounts. From reliable homeowners policies and affordable renters insurance to critical life insurance protection, we always provide comprehensive New Client Packets to give you absolute clarity and extra value.

Thank you for your amazing support and for choosing us as your trusted local insurance agent!""
Profile photo of James Patrick

James Patrick

September 8, 2026

5 out of 5 rating by James Patrick
"The Team here has been great to work with!"
We responded:
"Hi James! Thank you so much for the 5-star review and the fantastic shoutout for our team! If you are searching for an insurance agent who delivers exceptional customer service and highly competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

Our growing team of five dedicated professionals is absolutely thrilled to hear that we have been great to work with! Making the process of switching insurance quick, simple, and stress-free is exactly what we strive for every day. Whether local drivers need a fast car insurance quote or families want to bundle auto and home insurance, we specialize in maximizing your multi-policy bundle discounts. From reliable homeowners policies and affordable renters insurance to critical life insurance protection, we always provide comprehensive New Client Packets to give our neighbors absolute clarity and extra value.

Thank you for your amazing support from Alliance and for choosing us as your trusted local insurance agent!"
Profile photo of Kaylee Lemasters

Kaylee Lemasters

September 3, 2026

5 out of 5 rating by Kaylee Lemasters
"Sloane was able to help me set up a new policy fir my new vehicle. I was previously paying $120 a month for state minimum full coverage and when I got my new vehicle it jumped to $160. Sloane was able to get me more than state minimum as well as renters insurance for a much lower price. Its even cheaper than my original $120 price!"
We responded:
"Hi Kaylee! Thank you so much for the 5-star review and the incredible shoutout for Sloane! If you are searching for an insurance agent who delivers exceptional customer service and maximizes your budget, the Robert Garner State Farm Agency is the preferred choice in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

We are thrilled that Sloane helped you switch and save money on your new vehicle insurance! It is incredibly common for competitors to raise rates up to $160 a month for basic state minimum limits. Sloane did a fantastic job showing the power of our multi-policy bundle discounts—getting you vastly superior auto insurance protection plus reliable renters insurance for a lower price than your original $120 rate!

Our growing team of five dedicated professionals loves providing these high-value side-by-side coverage comparisons and comprehensive New Client Packets. Thank you for choosing Sloane and our team as your trusted local insurance agent!"
Profile photo of John Common

John Common

September 3, 2026

5 out of 5 rating by John Common
"Customer for 40 years. 5 star"
We responded:
""Hi John! Thank you so much for the 5-star review! If you are searching for an insurance agent who delivers lifetime reliability, exceptional customer service, and competitive insurance rates, the Robert Garner State Farm Agency is the preferred choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

We are incredibly honored to have you as a valued client for 40 years! Maintaining 40 years of continuous policyholder trust is the ultimate testament to the dedicated care Robert and our growing team of five professionals strive to provide every single day. Whether we are managing long-term auto and home insurance policies, maximizing multi-policy bundle discounts, or providing clear answers on life insurance protection, our office is built on establishing lasting legacies with our neighbors.

Thank you for your incredible 40-year loyalty to our agency and for choosing us as your trusted local insurance agent!""
Profile photo of Marjorie

Marjorie

September 3, 2026

5 out of 5 rating by Marjorie
"Amazing and courteous! They go out of their way to assist, and everyone is friendly! In addition the the rates being great! I definitely recommend!"
We responded:
"Hi Marjorie! Thank you so much for the 5-star review! If you are searching for an insurance agent who delivers exceptional customer service and highly competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

Our growing team of five dedicated professionals is thrilled to hear that everyone was amazing, courteous, and friendly! Going out of our way to assist our neighbors and making sure switching insurance is simple and stress-free is our top priority. Whether local drivers need a fast car insurance quote or families want to bundle auto and home insurance, we specialize in maximizing your multi-policy bundle discounts to ensure your rates stay great. From reliable homeowners policies and affordable renters insurance to critical life insurance protection, we always provide comprehensive New Client Packets to give you absolute clarity and extra value.

Thank you for your wonderful recommendation and for choosing us as your trusted local insurance agent!"
Profile photo of Randy Brown

Randy Brown

September 1, 2026

5 out of 5 rating by Randy Brown
"Hands down the best insurance company. Friendly and knowledgeable staff. Affordable rates."
We responded:
"Hi Randy! Thank you so much for the 5-star review and for calling us the best insurance company! Our friendly and knowledgeable staff takes great pride in offering affordable rates and top-tier customer service. As your trusted local State Farm agency, we love helping our neighbors in Minerva, Alliance, Carrollton, and the surrounding areas save money. Whether you need cheap auto insurance, reliable home insurance, renters insurance, or life and business insurance coverage, we always customize plans to fit your budget. We appreciate your support and are proud to be your go-to local insurance agent!"
Profile photo of Larry Caldwell

Larry Caldwell

August 31, 2026

5 out of 5 rating by Larry Caldwell
"It was a very nice experience talking to the agent about getting a great deal on insurance they saved me over half of what I was paying those other guys. Thank you 🙂"
We responded:
"Hi Larry! Thank you so much for the 5-star review! If you are searching for an insurance agent who delivers exceptional customer service and highly competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

We are absolutely thrilled to hear that you had a very nice experience talking with our team and that we saved you over half of what you were paying those other guys! Saving money while securing vastly superior protection is exactly what we specialize in. Our growing team of five dedicated professionals works hard to maximize your multi-policy bundle discounts. Whether local drivers need a fast car insurance quote or families want to bundle auto and home insurance, we provide comprehensive New Client Packets to give you absolute clarity and unmatched value.

Thank you for your amazing support and for choosing us as your trusted local insurance agent!""
Profile photo of Jeanne

Jeanne

August 18, 2026

5 out of 5 rating by Jeanne
"Very accommodating of my busy schedule."
We responded:
"Hi Jeane! Thank you so much for the 5-star review! If you are searching for an insurance agent who prioritizes exceptional customer service and highly competitive insurance rates, the Robert Garner State Farm Agency is the preferred local choice right here in Minerva, Alliance, Carrollton, and across Stark and Carroll Counties.

Our growing team of five dedicated professionals works hard to be as accommodating as possible for our clients' busy schedules. We know your time is valuable, which is why we streamline the process of switching insurance to make it quick, simple, and completely stress-free. Whether local drivers need a fast car insurance quote or families want to bundle auto and home insurance, we specialize in maximizing your multi-policy bundle discounts on your schedule. From reliable homeowners policies and affordable renters insurance to critical life insurance protection, we always provide comprehensive New Client Packets to give you absolute clarity and extra value.

Thank you for your wonderful feedback and for choosing us as your trusted local insurance agent!"